How to set up your GPS Tracker

Already set up your device, but need some help? Check out our FAQ.

Make sure to watch this from beginning to end, as otherwise you will miss important sections.

Brand update: Certain content may reference our previous brand, TechSilver. We now operate as Tranquil.

 

Individual Sections

Need a reminder of how to do something? We’ve broken down the video above in to sections.

 

1: Download & Log in

How to find, download and log in to the GPS tracker’s app on iPhones and Android devices.

2: Home & Map Screen

The app’s home screen which shows the map, including what all the buttons and options do.

3: Geofences

Geofences allow you to be notified when someone leaves or enters a designated area, ideal for dementia ‘wandering’

4: Location Updates

Setting how often the location updates, we recommend leaving it on the default setting of updating every 60 seconds.

On the App:
Mode (bottom right)> Change Tracking Mode

5: Calling The Tracker

How to call the GPS tracker and have a 2-way conversation with the user on a speakerphone

6: Whitelist (who can call)

How to change the numbers in the whitelist, which dictates who is allowed to call the tracker.

On the App:
More > Settings > Whitelist 

7: Who The Tracker Calls

The emergency numbers section dictates who the tracker rings in the event the SOS button is pressed.

On the App:
More > Settings > Emergency Number

8: Location History

How to see where the tracker has been and when it was there.

9: Full Settings

The settings menu and what all the options mean / do.

The app’s home screen which shows the map, including what all the buttons and options do.

Still have questions?

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Here’s what you need to know, at a glance:

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Examples include:

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How do I Claim?

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Important to know

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👉 In short: If you or the person you’re buying for has any long-term health condition, you qualify.


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